MetLife is committed to providing prompt and efficient service.
In addition to online account management, participants can access up-to-the-minute account information and make account changes by calling 1-800-543-2520. Customer service representatives are available to answer your account questions and provide comprehensive assistance at this toll-free number Monday through Friday, 8:00 a.m. to 10:00 p.m. ET or Saturdays from 9:00 a.m. to 5:30 p.m. ET.
Plan sponsors needing website support can call 1-800-856-7772, select option 1, Monday through Friday, 9:00 a.m. to 7:00 p.m. ET.
MetLife engages third party service providers to perform certain administrative and recordkeeping functions.